Detailed feedback comments
Employees can add rich-text comments with specific experiences, suggestions, or concerns that explain the rating.
Product
Everything you need to turn feedback into action
Friday is an engagement platform where employees briefly describe what has worked well and what has challenged them since the last time. AI turns their comments into personalised, actionable suggestions for both the employee and the manager — enabling earlier action on both sides.
Check-in & feedback collection
Privacy controls
Transparent explanations help employees understand exactly who can see their feedback, building trust in the system.
Privacy-first feedback
Let employees choose private, anonymous, or open feedback. Anonymity brackets keep small-team responses from pointing back to individuals.
Check-in history
Employees can review their past submissions, organised by cycles. Track personal engagement trends and see how feedback has evolved.
Analytics & insights
Team analytics dashboard
See team engagement through heatmaps, trend charts, and segment filters so managers can spot patterns and focus attention.
Personal dashboard
A personal view of feedback, recommendations, and progress across cycles, so employees can follow their own development.
Engagement driver insights
Compare each engagement driver against team or organisation trends to see what is improving and where attention is needed.
Topic analysis
Break each topic into its underlying components and pinpoint what is pushing the score up or down.
Progress tracking
Interactive line charts display engagement trends across check-ins. Visualise improvement or decline patterns and correlate with organisational changes.
Growth indicators
At-a-glance indicators show whether engagement is trending up, down, or stable. Quick visual cues help identify areas needing attention.
Employee Net Promoter Score (eNPS)
Track employee loyalty with eNPS scoring, including promoters, passives, detractors, and trend comparisons across periods.
AI & machine learning
AI-powered insights & recommendations
AI turns comments into themes, sentiment, and tailored recommendations, giving employees next steps and managers clear team actions.
Automatic topic extraction
AI analyses employee comments to identify 1–3 relevant engagement topics. No manual categorisation needed — feedback is automatically organised by theme.
Language detection & translation
Detect comment language and translate as needed, so insights stay accessible across multilingual teams.
Personalised recommendations
AI generates actionable recommendations tailored to each employee's feedback and context. Suggestions consider tenure, role, and specific concerns raised.
Team recommendations
Managers receive prioritised action items based on aggregated team feedback, with steps for meaningful improvements.
Organisation administration
Company settings
Configure organisation-wide preferences including company name, supported languages, check-in frequency limits, and notification preferences.
Multi-tenant support
Each organisation operates in a secure, isolated environment with custom branding and configuration options.
Internationalisation with support for 12 languages
Make Friday usable for multilingual organisations and distributed teams across the platform.
Custom engagement drivers
Tailor the engagement framework to your organisation's priorities. Define the topics and questions that matter most to your workplace culture.
Notification templates
Customise email communications with organisation-specific messaging. Set the tone and content of check-in reminders and other notifications.
Feedback privacy rules
Establish organisation-wide privacy defaults and restrictions. Balance transparency needs with employee privacy expectations.
Training data management
Provide context to improve AI recommendation quality. Add organisation-specific information to enhance the relevance of generated insights.
User, employee & team management
Employee directory
A comprehensive roster showing all employees with reporting relationships. Visual hierarchy display makes org structure easy to understand.
Permission groups
Group people by permission level so admins, managers, employees, and segment managers only see the data and tools relevant to their role.
SSO
Support single sign-on for organisations that want employees to access Friday through their existing identity provider.
Department assignment
Organise employees into segments and departments for meaningful analytics breakdowns. Support for multiple segment types and nested groupings.
Manager relationships
Define reporting structures to enable team-based analytics. Managers automatically gain visibility into their direct reports' aggregated feedback.
Employee profiles
Detailed profiles showing employee information, role assignments, segment memberships, and engagement history at a glance.
Activity tracking
View check-in history and participation patterns for individual employees. Identify engagement levels and follow up on concerning trends.
Team overview
A centralised dashboard for managers showing team engagement at a glance. Quick access to recent check-ins, upcoming rounds, and key metrics.
Segment filtering
Filter team analytics by department, location, or custom segments. Focus on specific groups to identify localised issues or successes.
Team feedback view
Browse aggregated feedback organised by engagement topic. See common themes across team members without identifying individuals.
Anonymity protection
Automatic enforcement of anonymity brackets ensures individual responses cannot be identified. Data is only displayed when sufficient responses exist.
Response tracking
Monitor participation rates for each check-in round. Identify engagement gaps and follow up with targeted reminders.
Scheduling & automation
Scheduled check-in rounds
Run recurring check-ins daily, weekly, or monthly with flexible timing, reminders, timezone-aware delivery, and participation tracking.
Check-in round creation
Create scheduled check-in periods with defined start and end dates. Set clear timeframes for employees to submit their feedback.
Recurring schedules
Configure automatic schedule renewal on daily, weekly, or monthly intervals. Set day and time preferences to match your organisation's rhythm.
Timezone support
Timezone-aware scheduling ensures check-ins and reminders arrive at appropriate local times regardless of employee location.
Email reminders
Automated email notifications keep employees informed about check-in opportunities. Customisable templates ensure on-brand communications.
Auto-renewal
Enable continuous engagement measurement with automatic round creation. New check-in periods are generated based on your configured interval.
Schedule activity
Track the history of each scheduled round, including participation rates, completion timestamps, and notification delivery.
Slack integration
Receive notifications in Slack when check-ins are submitted or rounds are complete. Keep engagement visible in your team's primary communication channel.
See Friday in action
A 30-minute walkthrough tailored to your organisation. No prep required.
Book a demo